Payment, Shipping, Delivery

As part of our fraud risk management policy, we no longer accept any type of  debit or credit cards and COD. We “only” accept Bank Transfer as of the moment.

1.Express Same Day Delivery or Next Day Delvery is available nationwide.

2. For orders made between 10:00am - 6:00pm, you may expect your Express Delivery orders within 3 hours. Orders made after 6:00pm will be processed starting 10:00am the next day and delivered before 2:00pm.

3. You will receive an email notification once your order has been shipped. Our logistics partner may also get in touch with you when your order is being delivered.

4. In case of inclement weather conditions or delivery limitations due to local quarantine restrictions, deliveries may be delayed. Nonetheless, we will make every effort to deliver your order at the soonest possible time.

5. There are cases whereas customer’s address is hard to locate by our logistics provider hence there will be potential delays in your order/s. 

6. In case you will not be able to personally receive your order/s, please make sure to prepare an authorization letter and proof of authorized person’s identity (e.g., any government-issued ID). Please check whether all of your ordered items are delivered with what’s stated in the delivery note, and then sign on the document to acknowledge receipt before returning it to our logistics partner.